Policies
Here are some important things to keep in mind when ordering from our store:
Payment
We use Square for all our financial transactions. You may either use your own Square account to make a payment or use the credit card option provided by Square. Square is secure and easy for you and us.
Taxes
We are located in Fairfield, Connecticut, USA, and therefore shipments to other addresses in Connecticut will have the CT sales tax of 6.35% added to the purchase. Customers living outside Connecticut are not subject to sales tax. The tax is automatically calculated, and you will see it before you check out.
Shipping Address
You will have to provide your own address in the checkout form as it is used to confirm the payment. However, we are happy to ship to any other address in the US (incl. APO/AFO). Please ensure to provide the address in the comment field on check out. If you are shipping a present, you may indicate that as well and we will not include a copy of your invoice in the shipment.
Shipping
We currently only offer shipping rates inside the USA (and to APO/AFO).
We use the United States Postal Service or UPS for (almost) all our shipping and strive to ensure same-day shipping services. In most cases all orders received before 12.00 p.m. Eastern Time, will be shipped the same day. The United States Postal Service estimates 3-5 business days for shipments inside the Continental US.
We offer flat rates for shipping depending on the value of your order:
Orders up to $35.00 ship at $7.50.
Orders between $35.01 and up to $150.00 ship at $12.50.
Orders above $150.00 are shipped free of charge.
We do not offer international shipping any longer.
Returns
We accept returns within 2 weeks of date of delivery. You must email us to receive a Return Item Authorization. All items must be received back from you in the same condition as we sent them. The items must be in condition to re-sell. You need to pay the return shipping charges. We will refund the purchase price (less any shipping and handling) once we have received the return items. Shipping charges are not refundable.