Policies
Here are some important things to keep in mind when ordering from our store:
Payment
We use PayPal and Square for all our financial transactions. You may either use your own PayPal or Square account to make a payment or use the credit card option provided by PayPal or Square. PayPal and Square are secure and easy for you and us.
Taxes
We are located in Fairfield, Connecticut, USA, and therefore shipments to other addresses in Connecticut will have the CT sales tax of 6.35% added to the purchase. Customers living outside Connecticut are not subject to sales tax. The tax is automatically calculated and you will see it before you check out.
Shipping Address
Due to PayPal, you will have to provide your own address in the check out form as it is used to confirm the payment. However, we are happy to ship to any other address in the US (incl. APO/AFO). Please ensure to provide the address in the comment field on check out. If you are shipping a present, you may indicate that as well and we will not include a copy of your invoice in the shipment.
Important notice:
Currently the provider does not accept APO/AFO as shipping address.
Please send me an email with the articles and quantities you would like to order. Please include you APO/AFO address!
I will send you a PayPal invoice and after your payment has been received your order will be shipped to the APO/AFO address you have provided.
I apologize for this inconvenience, but right now that is the only way for me to handle this.
Shipping
We currently only offer shipping rates inside the US (and to APO/AFO).
We use the United Postal Service for (almost) all our shipping and strive to ensure same-day shipping services. In most cases all orders received before 12.00 p.m Eastern Time, will be shipped the same day. The United Postal Service estimates 3-5 business days for shipments inside the Continental US.
We offer flat-rates for shipping depending on the value of your order:
Orders up to $ 35.00 ship at $ 7.50;
Orders between $ 35.01 and up to $ 120.00 ship at $ 12.50;
Orders above $ 120.00 are shipped free of charge.
International inquiries are welcome. Minimum Order is $300!
Please send an email containing the items you would like to order, your complete address and phone number (mandatory for international shipping) to thingsfromthebasement@gmail.com.
We will then check the available shipping options and email you a shipping quote.
You can expect the shipping cost to be around $80 - $120 depending on weight, volume and destination.
If you decide to place an order, a PayPal invoice will be emailed to you. After payment has been received, your order will ship.
Returns
We accept returns within 2 weeks of date of delivery. You must email us to receive a Return Item Authorization. All items must be received back from you in the same condition as we sent them. The items must be in condition to re-sell. You need to pay the return shipping charges. We will refund the purchase price (less any shipping and handling) once we have received the return items. Shipping charges are not refundable.